The Ordered keys history allows you to review all the keys your organization has ordered. To do so:
- Once you are logged in your account, click on Partner Portal.
- On the left menu, click on Ordered keys history.
- The following information is displayed: Sale ID, Created on, Key Registration Date, Product name, Ordered by, Recipient/Description, PO number, Group ID, Key ID, Proctored, Used by & Organization Name.
How to search a key?
There are two types of search:
- Quick search. Use this option for general searches. Enter the product name or the exam number and click on Search to see the results.
- Advanced- Summary Report. This function allows you to create a summary report of your previous orders using specific criteria such as order date, and purchase order number.
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- Click on Advanced.
- Enter as much information as you wish into any of the fields.
- Click on Search.
Note. If you run a search without entering any criteria, all previous orders will be displayed.
How to send a key?
- Search for the key.
- Click on the Envelope icon.
- In the To field, type the email address to the recipient.
- If it is necessary, change the Subject or the Message.
- Click on Send email.
When a key is sent, a green box at the right of the key (Email sent) will appear.
How to see if a key has been registered?
- Search for the key.
- In the Used by column, check if a name is shown.
Note. If this column is empty, the key has not been registered yet.
How to resend a non-registered key?
- Search for the non-registered key.
- Click on Email sent.
- Click on the Resend icon.
- Write the new email, and click on Send.
What would you like to do next?
- Do you want to see the purchase history? Click here for more info.
- Do you want to share a license? Click here for more info.
- Do you want to order keys? Click here for more info.